Software for Auto Shops and Dealerships.
A service bay earns money when the car is on the hoist and the customer has said yes. The hours leak in between: phone tag for an approval, a part nobody ordered, a work order written on the back of a printout, and a customer who never hears about the next service. We build the system that keeps every vehicle moving from booking to pickup.
What Software Does an Auto Repair Shop or Dealership Need?
An auto repair shop or dealership service department needs booking from every channel, estimates customers can approve by text, work orders technicians update from the bay, parts tracked against each job, and service reminders that bring customers back. AltaPro AI builds custom software for Alberta shops and dealers, connected to the dealer or shop management system they keep.
- Service booking
- Estimates and text approvals
- Work orders
- Parts ordering
- Service reminders
- Dealer and shop system integration
Where It Actually Leaks.
Approvals stall the bay
The tech finds the problem, the advisor calls, the customer does not pick up. The car sits on the hoist, the next one waits in the lot, and the bay that should be billing is holding.
The phone is the booking system
Bookings come in by phone, web form, text and walk-in. The schedule lives on a screen at the counter, and anything that arrives after hours waits until somebody checks voicemail in the morning.
Parts are tracked in somebody's head
What was ordered, from which supplier, for which work order, and when it lands is a sticky note or a memory. A missing part turns a same-day job into a two-day job.
Estimates are slow to build
Labour times, parts pricing, shop supplies and taxes get pieced together by hand, so a straightforward estimate takes an advisor away from the counter for twenty minutes.
Customers do not come back
The next oil change, the tire swap and the recall notice depend on a customer remembering. Nobody is following up, so the repeat work goes to whoever reminded them first.
Sales and service do not talk
On the dealer side, a sold vehicle, a trade-in and the service history sit in separate systems, and the handoff between departments happens by walking across the building.
Built Around How You Actually Run.
Scope is set against your operation, not against this list — but this is the shape of a build in this sector.
Booking from every channel
Phone, web, text and walk-in bookings land in one schedule by bay and technician, with after-hours requests captured and confirmed instead of waiting in a voicemail box.
Estimates and approvals by text
Advisors build an estimate from your labour times and parts pricing, send it with photos, and the customer approves line by line from their phone. The approval is on the work order, timestamped.
Work orders the bay can use
The job, the findings, the photos, the parts and the time on one work order a technician updates from the bay, so the counter knows where every car is without walking out to ask.
Parts on order, tracked
Every part tied to the work order that needs it, the supplier and the expected arrival, so the morning starts with what is landing today rather than a round of phone calls.
Service reminders and follow-up
Next-service reminders, seasonal tire swaps and post-visit check-ins sent on schedule, written the way your shop talks, with an unsubscribe that stops everything at once.
Connected to the systems you keep
Your dealer management or shop management system, your accounting and your parts suppliers joined so a work order, an invoice and a payment are one record, not three.
Built on Work That Runs Today.
Running in production today: a phone-first quoting platform that took an Edmonton landscaping company from about four hours per quote to under twenty minutes, structured estimating that took a demolition contractor's bid preparation from two or three hours down to minutes, and one operations platform that replaced five separate systems for a general contractor working across Edmonton and Calgary. All figures are client-reported, not independently audited.
Fast estimates, approvals captured in writing, work orders a crew updates from the field and follow-up that keeps going are the same mechanics we run in production for trades and contractors. A service bay is a job site with a hoist.
The Rules, Built In.
The records your industry is held to are captured as the work happens, not rebuilt when someone asks. Systems can be hosted in Canada when you need it, and your data stays yours. How we handle security and data.
Consumer-protection paperwork
Written estimates, customer approvals and invoices kept together on the work order with timestamps — the records Alberta's consumer-protection rules and AMVIC expect a licensed business to keep.
Authorizations on record
Every approval or decline captured line by line from the customer's phone, so what was authorized is never a matter of memory.
Privacy & anti-spam
Personal information handled to Alberta's Personal Information Protection Act and PIPEDA, and every follow-up message built for Canada's anti-spam law — consent recorded, unsubscribe honoured at once.
Permissions & audit trail
Permission levels by role, a record of who changed what and when, and anything customer-facing that needs a person held for sign-off. That safeguard layer is AltaGate, and it is in every system we build.
Automotive Dealers & Repair Shops, Answered.
Do We Have to Replace Our Shop or Dealer Management System?
Usually not. Most builds connect to the system you already run and add the pieces it does not handle well — text approvals, booking from every channel, parts tracking or follow-up. If what you have is fighting how your shop works, we will say so on the first call.
Can Customers Approve Work From Their Phone?
Yes. The estimate goes out by text with photos and line items, the customer approves or declines each line, and the decision lands on the work order with a timestamp, so what was authorized is always on record.
What About Privacy and Our Customers' Records?
Customer and vehicle records are handled to Alberta's Personal Information Protection Act and Canada's anti-spam rules, with consent and unsubscribe built into every reminder. It can be hosted in Canada when you need it, and your data stays yours.
How Long Before Something Is Live?
Builds are phased so the piece that frees up the most bay time ships first — usually approvals or booking — rather than waiting on a complete system. The first call maps that sequence against your shop.
What Does It Cost?
It depends on what you need first and what it connects to. On the 30-minute call we map how a car moves through your shop today and give you a rough cost range for the software that fixes the slow parts.
Start with the operation, not the software
Book a 30-Minute Call.
30 minutes. We map how work moves through your operation today, show you where it leaks, and give you an honest read on whether we are the right people to build it.
Edmonton, Alberta · No commitment · 587-937-6948
Where To Go Next.
Up a level
All Industries
Every sector we build custom operational software for.
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