Custom AI, Trained on Your Own Data.
An AI that answers from your documents — manuals, catalogs, specs, policies, past jobs — with the source cited, so every answer can be checked. Private, ownable outright, and put wherever your people ask questions. Built by an Edmonton software development company.
Your Business Has the Answers.The AI Just Can't Reach Them.
The knowledge that runs your business is real — it's just trapped in documents and people's heads, where generic AI can't see it. Here's the gap, and what a custom, grounded AI does about it.
The answers exist — nobody can find them
Product specs, manuals, policies, SOPs, contracts, past quotes and jobs — the knowledge is all there, buried across PDFs, folders and people's heads. Staff and customers ask the same questions, and finding the answer means digging or asking the one person who knows.
Generic ChatGPT doesn't know your business
Public AI knows the open internet, not your catalog, your pricing, or your policies. Ask it about your specifics and it confidently makes something up — which is worse than no answer when a customer or a technician is relying on it.
Off-the-shelf chatbots are shallow
Drop-in bot builders answer from a thin FAQ and fall over on anything real. They can't reason across a technical library, cite the exact source, or stay accurate as your documents change.
Your data shouldn't leave your control
Feeding sensitive documents into a consumer AI tool means handing your knowledge to someone else's platform — and often into training data you can't get back.
An AI That Actually Knows Your Business.
A private assistant grounded in your own knowledge — accurate, cited, and built around how your business answers questions.
Answers from your documents, with citations
Ask a question in plain language and get an answer drawn from your own material — with a link to the exact document and passage it came from, so anyone can check it in one click.
Grounded in your sources, and tested
The AI answers from your sources and cites them. It's instructed to say when the answer isn't in your documents instead of guessing, and we test that before launch. No AI is error-free, so low-confidence answers go to a person and customer-facing replies can be held for review.
Reads what you already have
PDFs, manuals, spec sheets, catalogs, policies, SOPs, past quotes and jobs, spreadsheets, your website — structured or messy. New documents are added as your library grows, and the AI stays current.
Private and yours
It's your own system. Your documents stay yours, they aren't used to train any public model, and the software can be yours outright — not a per-seat subscription with your knowledge locked inside it.
Wherever your people need it
A customer-facing assistant on your website, an internal tool for staff, or wired into Slack or Microsoft Teams — the same grounded brain, in the places work actually happens.
Wired into your systems
Because it's custom, it can do more than answer: look up a live order, draft a spec-accurate quote, or pull a record from your CRM — retrieval plus action, built around your stack.
Retrieval-Augmented Generation, in Plain English.
The model does the language; your documents do the facts. That's the difference between an AI that sounds confident and one you can actually trust. See also the RAG glossary entry.
We ingest your knowledge
Your documents — manuals, catalogs, policies, past jobs — are processed and indexed into a private knowledge base the AI can search. Messy formats and technical material included.
It retrieves the exact right passages
When a question comes in, the system finds the specific passages in your material that actually answer it — not a keyword match, a meaning match. This retrieval step is what keeps the answer grounded in your real content.
It answers from those sources, and cites them
The AI composes a clear answer using only the retrieved passages, and shows where each part came from. This is retrieval-augmented generation (RAG): the model does the language, your documents do the facts.
It stays current and gets smarter
Add or update documents and the knowledge base updates with them. We monitor real questions and answers and keep tuning retrieval so it gets sharper on the things people actually ask.
One Knowledge Base, Three Big Wins.
Customer-facing product & technical answers
Let customers ask real questions about your products, specs, compatibility and documentation, and get answers pulled from your catalog and technical library, with the source shown — instead of waiting on an email or reaching a rep.
An internal expert your whole team can ask
New and busy staff get instant, cited answers on policies, procedures, pricing rules, and how past jobs were handled — so the knowledge in one senior person's head is available to everyone, all the time.
Faster, spec-accurate sales & quoting
Sales and estimators look up the exact spec, compatible part or past-job precedent in seconds, and quote with confidence — because the answer is grounded in your real data, not a guess.
AI Trained on Your Data, Answered.
Is This Just ChatGPT for My Business?
No. Generic ChatGPT knows the public internet, not your catalog, pricing or policies — and it will confidently invent answers about your specifics. This is a custom AI grounded in your own documents: it answers from your material, cites the source, and is instructed to say "that isn't in our documents" rather than guess, which we test before launch. The technique is called retrieval-augmented generation (RAG) — the AI handles the language, your documents supply the facts.
Will It Make Things Up (Hallucinate)?
It's much less likely to, but no AI system is error-free, so the build is designed around that. The AI answers from passages retrieved from your own content and cites them, so you can check where an answer came from. It's instructed to say when the information isn't in your library rather than guess, and we test that with real questions, including ones it shouldn't be able to answer, before launch. Low-confidence or out-of-scope questions go to a person, answers are logged so problems are caught and corrected, and anything customer-facing can be held for human review.
Is Our Data Private and Secure?
Yes. It's your own private system — your documents stay yours, they are not used to train any public model, and access is controlled. Keeping sensitive knowledge inside a system built for you is one of the main reasons businesses choose a custom build over feeding documents into a consumer AI tool.
What Kinds of Documents Can It Use?
PDFs, manuals, spec sheets, product catalogs, policies and SOPs, contracts, past quotes and jobs, spreadsheets, and your website — structured or unstructured, technical or plain. New material is added as your library grows, so the assistant stays current.
Where Does It Live — On Our Website or Internally?
Either or both. It can be a customer-facing assistant embedded on your website, an internal tool your staff open in the browser, or wired into Slack or Microsoft Teams — the same grounded knowledge base, wherever your people need to ask.
Do We Own It, or Is It a Subscription?
Your knowledge base and your data are always yours, and never reused for another client. The software can be transferred to you outright as a Client-Owned Build, or built on Alberta Professional Core for less — the model is settled before we build. AltaMatic designs, builds, deploys and operates it, with no per-seat fees as your team grows. See /ownership for the three ownership models.
How Is This Different From an Off-the-Shelf Chatbot Builder?
Off-the-shelf bots answer from a shallow FAQ and break on anything real — they can't reason across a technical library, cite exact sources, or integrate with your systems. A custom retrieval system is accurate on your actual documents, stays current as they change, plugs into your stack, and is something you can own outright.
Put your own knowledge to work
Book a 30-Minute Call.
30 minutes. Tell us the questions your team and customers keep asking and the documents that hold the answers, and we'll map the AI that would answer them — grounded, private, and yours.
Edmonton, Alberta · No commitment · 587-937-6948
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